Frequently Asked Questions

General Questions

• How easy is it to get my site setup?
• Does The Internet Solution include web site hosting?
• How long does the no-risk trial last?
• Can I cancel service at any time?
• Can I have my own domain name such as www.mycompany.com?
• Do I get email accounts?
• What if I have questions or need help getting my site setup?

Marketing

• What type of marketing services and information are included in the service?
• What is smart start marketing?
• Will my site be submitted to the search engines?
• How do I get customers to my site?
• How do I track statistics about traffic on my site?

Site Design

• Can I change my site design at any time?
• Can I customize the colors of my site?
• How do I upload images and my company logo?
• How many pages can I create?

Ecommerce

• Does your ecommerce site include a shopping cart?
• What else is included in each ecommerce site?
• What is a merchant account?
• How do I setup my site to accept credit cards?
• Do I have to have a merchant account and gateway to setup my store?
• How are orders processed on my site?

General Questions
	How easy is it to get my site setup? Very easy. Most sites can be setup in a matter of just a few hours. We recommend getting your core site setup first and up on the Internet. Then enhance and refine your site based on competitive analysis and feedback from customers.
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	Does The Internet Solution include web site hosting? Yes, every account includes hosting and unlimited access your site design and management console.
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	How long does the no-risk trial last? The trial period lasts 10 days. This gives you plenty of time to explore the service and get your site started.
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	Can I cancel service at any time? Yes, after you activate your account it can be cancelled at any time. There is no long term contract to sign.
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	Can I have my own domain name such as www.mycompany.com? Yes, domain hosting is included with each account. You can either setup your existing domain or register a new domain for your site.
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	Do I get email accounts? Yes, each account includes everything you need to communicate with your customers. This includes email accounts, forwarding, email aliases and autoresponders.
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	What if I have questions or need help getting my site setup? Our Customer service representatives will be glad to help out with any questions you have regarding your website or doing business on the Internet.
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Marketing Questions
	What type of marketing services and information are included in the service? The Internet Solution Smart Start Marketing Center provides you with a library of resources, ideas and know-how for using your site to generate business. You will find information such as how to setup your site as an effective sales tool, marketing ideas, traffic generating techniques and our search engine submission module.
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	What is smart start marketing? Today's internet is an extremely competitive environment and customers are looking for the trusted companies to do business with. It is important that you present a positive image to prospects and eliminate barriers to obtaining their business. Putting your business on the Internet is more than just setting up a page, submitting it off to the search engines and waiting for something to happen. To be truly successful you need a strategy for success.
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	Will my site be submitted to the search engines? Yes, search engine submission is included with the service.
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	How do I get customers to my site? The marketing center offers all the information you need to get your site properly setup for the search engines. Once that is done you can use the submission feature to have your site submitted the engines. This is only the first step. The marketing center also includes information about web directories, topic specific locations, link placement, premium search engine positioning, non-internet marketing techniques and more. Getting customers to your site is only the first step. After that you need to make sure that you have a site that is designed to generate interest and sales.
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	How do I track statistics about traffic on my site? Each site includes statistic tracking give you information about visitors and pages hits on your site.
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Site Design Questions
	Can I change my site design at any time? Yes, you are never locked into the design that you start with. With the click of a button you can change the entire look of you site.
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	Can I customize the colors of my site? Yes, our system enabled you to customize each and every color in the system. You are not limited to any pre designed color schemes or combinations. Once you have your site created, use our color designer to make your own scheme.
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	Can I upload images and my company logo? Yes, to upload your logo or graphic all you need to do is be logged into your site editor. For images, click the edit page button and then add. Select image and choose the upload option. To upload your logo, choose design and then title. Click the title image and upload your logo.
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	How many pages can I create? If your plan allows for unlimited pages, there is no limit to the number that you can create. If your plan does not have unlimited pages, simply upgrade and you are ready to go.
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Ecommerce Questions
	Does your ecommerce plan include a shopping cart? Yes, each The Internet Solution store includes everything you need to setup an online store. Each store includes a product catalog, integrated shopping cart, secure checkout and online order management.
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	What else is included in each ecommerce site? In addition to the shopping cart we provide you with a complete ecommerce admin environment. This includes a customer database, order history, order reports, product import, and full export capabilities.
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	What is a merchant account? A merchant account is a special bank account that enables you to accept credit cards.
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	How do I setup my site to accept credit cards? A merchant account is a special bank account that enables you to accept credit cards. The first step is to obtain a merchant account. If you choose, you can use our provider or if you have an existing account you can have that one setup for your store as well. To process transactions online you must have an account with an internet credit card processing gateway. The following gateways are supported: Authorize.net, Link Point and Verisign.
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	Do I have to have a merchant account and gateway to accept orders online? No, our stores can be used with a wide variety of payment methods such as PayPal. Or, you can even setup a store to take orders and then bill your customers with a printed invoice from our system. If you choose to obtain a merchant account in the future, you can easily set it up at that time. Either way each store is fully equipped to process and collect orders for your products.
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	How are orders processed on my site? Most of the system is automated. To get started all you need to do is go to the store manager and enter your products into your store catalog. This will automatically set them up for your shopping cart and make then available for ordering via your site. When orders are made you will be notified by email. Simply login to your site and click the store manager to view and process orders.
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